Guangwu Wuling 4S shop has defects in car purchase： admit but not claim. The manufacturer has no information.

　　On November 28th, Mr. Xu of Shaoguan bought a new Baojun 730 commercial vehicle in Guangwu Automobile Trade Wuling Baojun Fangcun Store. The body color was brown, but when he went back, he found that the color near the tailgate was different from the body, and other accessories inside the car were also worn out. Guangwu Automobile Trade Wuling Baojun Fangcun Store also admitted the fact after testing, but the consumer Mr. Xu encountered difficulties in making claims.Guangwu automobile trade sgmw baojun fangcun branchIt is said that "compensation is needed to find a manufacturer", but the manufacturer’s system query does not have the latest car purchase information of consumers. What is going on?

　　Consumer: I found a problem less than half a month after buying a car.

　　4S shop detection admits that there is no solution to the fact.

　　Mr. Xu said that at that time, he repeatedly called Guangwu Automobile Trade Wuling Baojun Fangcun Store to explain this problem. "At first, they didn’t believe it, so let me drive the car for testing." Mr. Xu said, "Later, I really drove the car to them for testing. After testing in the store, they admitted the facts, but they couldn’t get a solution."

　　On December 6, Mr. Xu drove his car from Shaoguan to Guangzhou and went to Guangwu Automobile Trade Wuling Baojun Fangcun Store for inspection. The test results showed that there were three items that needed to be repaired: painting, tailgate and rear bumper. "This shows that my car is not a new car." Mr. Xu immediately asked Guangwu Automobile Trade Wuling Baojun Fangcun Store to give a reasonable compensation method, but it was rejected. "They said that they would restore the painting to its original state first, while saying that they would contact the manufacturer for compensation." Mr. Xu said, "I waited from 2 pm to 5 pm that day. As a result, they told me that the manufacturer would not pay compensation."

　　Mr. Xu said that it had been two or three days since he specially brought the car from Shaoguan for testing, but the 4S shop shirked its responsibility and said it was the manufacturer’s problem. "The car was bought here, and they must be responsible." Mr. Xu said: "On that day, they only fixed the problem of inconsistent colors for me, and other problems were not solved."

　　The front desk of Guangwu Wuling 4S store said it had been handled.

　　Consumer: I left when I couldn’t afford it in Guangzhou.

　　On December 11th, Sina Guangdong complained quickly.（ ts.gd.sina.cn）I contacted Guangwu Automobile Trade Wuling Baojun Fangcun Store for many times to verify the situation. After knowing the situation, the front desk kept avoiding the question, saying that "the customer’s feedback has nothing to do with the company, and the company has handled it with the consumers". When Sina Guangdong complained about "when and how it was handled", the other party responded that "this belongs to the privacy of the company and the customers".

　　According to the verification of Sina Guangdong Express’s complaint, after Mr. Xu left Guangzhou on December 8, he did not receive any compensation plan from Guangwu Automobile Trade Wuling Baojun Fangcun Store. Mr. Xu told Sina Guangdong Express that "only painting was done there, and there was no compensation for others, and no solution was proposed. At that time, I wanted them to reimburse the oil money from Shaoguan, but it was rejected." Mr. Xu said: "I can’t stay in Guangzhou and spend money with them all the time, so I went back to Shaoguan, because I was delayed for two or three days, and I needed to spend money on food and shelter, so I couldn’t afford it."

　　Guangwu Wuling 4S store sales: compensation to find a manufacturer

　　Shanghai GM-Wuling: No new car purchase information was found.

　　Since Guangwu Automobile Trade Wuling Baojun Fangcun Store has been avoiding this matter before, in order to better understand how the 4S store handled the problem at that time, Mr. Xu provided a recording of the scene at that time. Judging from the live recording, Guangwu Automobile Trade Wuling Baojun Fangcun Store pushed the responsibility to the manufacturer and said that Mr. Xu would go to the manufacturer to claim compensation himself.

　　"This car was not ready at the factory and was given to us directly. It was dirty when it was pulled back." Mr. Liang, a salesman of Guangwu Automobile Trade Wuling Baojun Fangcun Store, said, "I didn’t expect it to be like this when I came back from the factory. If I had known this problem, I wouldn’t have sold it."

　　Mr. Liang, the salesman, has always stressed that they are ignorant. When Mr. Xu, the consumer, mentioned the compensation plan, Mr. Liang pushed the responsibility to the manufacturer. "The manufacturer gave us the defective car, and we have evidence. We are not responsible at all. There is something wrong with your car, you have to go directly to the manufacturer. " Later, he added: "Our manager said that since you came so far, you can help repair it. The problem of the car was not caused by us, and the claim was directly filed with the manufacturer."

　　When Mr. Xu, the consumer, was dissatisfied with the result, Mr. Liang, the salesman, interrupted him directly and said, "What do you want to do to satisfy yourself? You can solve it in your own way. We don’t care. Do you really think it’s cool to sell you this problem car?"

　　On the evening of December 12th, Sina Guangdong Express contacted Shanghai GM Wuling with a complaint, and the customer service reported the problem to the relevant departments, saying that it would give an answer at 10: 00 a.m. on the 13th, but the phone call came from Ms. Rong, the sales supervisor of Guangwu Automobile Trade Wuling Baojun Fangcun Store. Ms. Rong said, "The workmanship of the car was defective, and it was sold without knowing it. At that time, it was painted and repaired for consumers. Ms. Rong, the sales director, said that the manufacturer contacted them last night and they would follow up the consumer’s problems.

　　Last night, Mr. Xu, a consumer, also received a phone call from Shanghai GM Wuling. Mr. Xu said, "At seven or eight o’clock last night, Shanghai GM Wuling called. Strangely, when they entered my ID number and phone number into the system, they didn’t find the record of Baojun commercial vehicle purchased in Guangzhou this time, but the record of Wuling Hongguang he bought before could be found." According to Mr. Xu, he bought a Wuling Hongguang car in June 2014, and only bought Wuling Baojun in Guangzhou after selling the old car last month.

　　In this regard, Sina Guangdong Express complained to Shanghai GM Wuling and Guangwu Automobile Trade Wuling Baojun Fangcun Store for verification respectively, but the answers of both parties were contradictory. Guangwu Automobile Trade Wuling Baojun Fangcun Store said that it was entered, and I don’t know why it could not be found. However, Shanghai GM Wuling Customer Service replied that it did not exist on the system, and said that normal consumers could find it after purchasing. As for the reason, the customer service said that the relevant departments are checking the situation with the dealers and have not received the feedback results yet.

　　Lawyer: Guangwu Wuling 4S Store should bear the losses of consumers.

　　Then, should Guangwu Automobile Trade Wuling Baojun Fangcun Store bear the corresponding responsibilities? Lawyer Liu Guohua, director of Guangdong Benben Law Firm, said that the sales and purchase of products have formed a contractual relationship of product sales. In this relationship, the seller should bear the guarantee responsibility to the other party of the contract, that is, the buyer, for the quality of the products sold within a reasonable range, which is also called the guarantee responsibility for the defects of the goods in the contractual relationship. If the vehicle does have product defects after testing, then according to Article 40 of the Product Quality Law, the seller is obliged to repair, replace, return or compensate for the losses, and Guangwu Automobile Trade Wuling Baojun Fangcun Store should fulfill this obligation.

　　In addition, lawyer Liu said that because there is a direct contractual relationship between the seller and the consumer, when there are quality problems in the products sold, the seller cannot shirk his responsibility to deal with the consumers according to law because the quality problems in the products sold are caused by the producers or suppliers. Therefore, Guangwu Automobile Trade Wuling Baojun Fangcun Store should not shirk its responsibility and let consumers find their own manufacturers.

　　The new Law on the Protection of Consumers’ Rights and Interests implements the "inversion of burden of proof". In this case, Guangwu Automobile Trade Wuling Baojun Fangcun Store fulfilled the technical appraisal responsibility, and the appraisal results showed that the responsibility was the seller, and the seller should bear the losses brought to consumers. In this case, the consumer drove from Shaoguan to Guangzhou for technical appraisal, and the resulting transportation expenses should be borne by the seller.

　　At present, Guangwu Automobile Trade Wuling Baojun Fangcun Store has not reached an agreement with consumers on the issue of compensation, and the relevant departments of Shanghai GM Wuling have not responded to this matter. Sina Guangdong Express will also follow up the follow-up results.

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