More than 1,500 people won the high-priced vacuum cleaner, and the mall said that it was ＂system error＂ and refused to win the prize.
Free participation, shake the phone and shake out the grand prize — — This is the personal experience of Ms. He, a citizen on December 1st. At the anniversary celebration of Time Outlets Chengdu, she participated in the WeChat interactive lottery on the hour, and thousands of netizens including Ms. He all won prizes worth more than 3,000 yuan: Dyson vacuum cleaner. However, when receiving the prize, Ms. He was told that the prize could not be received.
According to the store, only one prize was originally prepared, because more than 1,000 copies need to be sent out due to system failure. "If we pay according to this, we will have to pay more than 3 million yuan for this prize alone." The staff of Time Outlets Chengdu who handled this matter said that the cause of the failure is still under investigation, and an alarm has been given to Shuangliu Public Security, and a large-scale attack is not ruled out.
According to the statistics of Time Outlets Chengdu, more than 1,500 people have won the Dyson vacuum cleaner, and at present, they have reached an agreement with more than 300 winners by giving cash deduction coupons, and the compensation amount is worth more than 200,000.
On-site:
Many citizens "shake their mobile phones" to smoke high-priced vacuum cleaners.
At 7 pm on December 1st, Ms. He participated in the anniversary celebration of Time Outlets Chengdu in Shuangliu District, Chengdu.
One of the activities is "luxury prize, easy to shake." Online celebrity HaoLi, all spell character ". Activity introduction, take out your mobile phone to participate in WeChat interaction on the hour, and you will have the opportunity to win a variety of super prizes. There are ten rounds of activities, and prizes include iPhone xs max, 65-inch Sony TV, DJI Luxury UAV, Bruyal Smart Air Purifier, Dyson Vacuum Cleaner, etc. Luckily, Ms. He drew a Dyson vacuum cleaner. Dyson vacuum cleaner is regarded as the "Gao Fushuai" in vacuum cleaner. The price in the market varies from 1,000 yuan to 7,000 yuan depending on the model and brush head.
At the time of redemption, Ms. He discovered that she was not the only lucky one. At the redemption office on the stage side, there are many people who won the vacuum cleaner like Ms. He. Ms. He won one, and there are still three or four people on the scene.
Results:
The activist refused to win the prize on the grounds of "system error"
It stands to reason that there is only one or a few super prizes. Why are there so many grand prize winners? Ms. He told the reporter, "The merchant explained to us that there was a bug (error) in the shake lottery system, and the activity inexplicably produced a large number of grand prizes in the previous rounds of lottery. After discovering that something was wrong, the mall immediately terminated the lucky draw for the next few hours. "
The bug is irreversible, and many winners appear. How to solve it? At the scene, the mall refused to exchange prizes. The store offered to give every customer who won the Dyson vacuum cleaner prize a universal voucher without threshold in 200 yuan, and then mentioned the amount to 400 yuan.
Ms. He didn’t buy it: "The price of this Dyson vacuum cleaner is at least about 3,000. How can 200 yuan say it?" Another Mr. Zhao, who has drawn three vacuum cleaners at the same time, also disagreed: "There are still eight or nine vacuum cleaners. I said that we are all rational. If one person only needs one, they (shopping malls) will not do it."
From 8: 00 pm on December 1 to 12: 00 midnight that day, many winners at the scene and the shopping mall still could not reach an agreement. At about 10: 00 pm on December 1st, the consumers selected five representatives to negotiate with the relevant staff of the mall. After two hours, the reply was: the winning customers would not make the next solution until they accepted the 400 yuan vouchers first.
Shopping mall:
System failure won more than 1500 prizes for one person.
On December 2nd, Red Star journalists were on the scene of Time Outlets Chengdu, and the anniversary activities were publicized everywhere.
"The original design only sent a Dyson vacuum cleaner with a market price of 3,079 yuan, but the final result was that more than 1,000 units were shaken out. According to statistics, more than 1,500 people won the prize, and the most one won 9 sets. In addition to the on-site citizens, Nanchong and Suining were also drawn. " The staff of Time Outlets Chengdu responsible for handling this matter introduced that the reason why so many grand prize winners were produced was that the system was faulty. "The specific reason is still under investigation. We have reported the case to Shuangliu Public Security Bureau, and it is not ruled out that it was attacked on a large scale. One set in the system has been changed to more than 1,000 sets, which is definitely not modified by our people. "
Each round of lucky draw will come up with different prizes, and the prizes that are not drawn will be automatically accumulated to the next link. It happened in the lucky draw at 7: 00 pm on December 1. "At that time, many people had won, but in order to avoid chaos and strengthen the protective measures, we still started a new round of lucky draw at 8: 00 pm on time. I didn’t expect more people to win." After that, the lottery was stopped. The person revealed that in fact, there was only one Dyson vacuum cleaner prize at first. "If we pay according to this, we just need to pay more than 3 million yuan for this prize."
Negotiation:
More than 300 winners paid with vouchers.
On December 1st, the mall finally reached an agreement with a number of winners through consultation, and deducted them according to the method of general cash coupons without thresholds in 400 yuan. After midnight, we reached an agreement with a number of winners to give 800 yuan a subsidy for general cash coupons without thresholds (taxi subsidy in 400 yuan and prize deduction in 400 yuan).
"On the winning record of each winner, it is clearly stated that the deadline for redemption is 23: 59 on December 1, 2018. In other words, time has passed now, and we have also consulted legal persons, and finally decided that the redemption will not be carried out from December 2. " The person said that up to now, it has reached an agreement with more than 300 winners, and the compensation amount is worth more than 200,000.
Lawyer’s statement
In case of system failure or hacker attack on shopping malls, proof should be given.
In this regard, Jiang Luxian, a lawyer of Taihetai Law Firm, said that it mainly depends on what caused the multi-person winning the grand prize. If it is not the reason of the shopping mall, such as hacking, then the shopping mall can give evidence as a defense. If it is the reason of the mall, such as the operator’s mistake in the mall, then we can only choose to reach an agreement through consultation with customers or take judicial channels.
Chen Xiaohu, a lawyer of Beijing Junzejun (Chengdu) Law Firm, believes that if all consumers have won the prize according to the procedures stipulated by the shopping mall, the merchants should redeem the prize. "Of course, it also depends on whether the winning consumers are clearly informed of the redemption date. If the shopping mall has clearly informed them, the winning consumers should also redeem the prize according to the stipulated redemption date. After the expiration, the shopping mall can not redeem the prize, but if the winning consumers cannot redeem the prize within the specified time due to the reasons of the shopping mall, consumers can also claim the right to redeem the prize." If it is verified that the mall has indeed been hacked, the mall can claim the losses suffered by the attacker.
Chengdu Business Daily-Red Star Journalist Dai Jiajia Yan Xue Respondents Photo courtesy